返金ポリシー

SHIPPING OPTIONS
WE CONTINUE TO OFFER COMPLIMENTARY SHIPPING WORLDWIDE.

 

RETURNS & EXCHANGES
OUR RETURN WINDOW CURRENTLY REMAINS AT 14 DAYS FROM DELIVERY DATE. 

ITEMS PURCHASED FROM RENSUKE.COM CAN BE RETURNED FOR A REFUND, TO RENSUKE.COM WITHIN 14 DAYS FROM DELIVERY. 

SHIPPING COSTS INCURRED DURING RETURNS ARE NON-REFUNDABLE.

PLEASE NOTE THAT REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

 

TO BE ELIGIBLE FOR RETURN:

- MERCHANDISE MUST BE POSTMARKED WITHIN 14 DAYS FROM THE DATE OF DELIVERY.

- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED. 

 - ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN. 

 

RETURNS BY MAIL:

REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, ETC) TO AVOID DAMAGE IN TRANSIT. RENSUKE TOKYO WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.

 

SAFETY MEASURES
TO ENSURE THE SAFETY OF OUR CLIENTS AND TEAMS, WE HAVE INCREASED SOCIAL DISTANCING IN ALL AREAS, IN ACCORDANCE WITH MEDICAL GUIDELINES. OUR ECOMMERCE WORKSTATIONS, WAREHOUSE AND ANY SPACE OCCUPIED BY OUR PERSONNEL UNDERGO REGULAR CLEANINGS. ALL DELIVERIES ADHERE TO STRICT HYGIENE RULES THAT MINIMIZE PERSONAL CONTACT.